I was raised in a different era. It was the 60’s and 70’s. Times were different. Your word meant something and a handshake was like the super glue of an agreement. When your mother said something, you didn’t mumble, turn your head and walk away. If you did, you saw a side of your momma that the people in the local church didn’t! When mother said something, you said “yes ma’m or no ma’m”. If you were riding a bus and an elderly person got on, you just gave up your seat and let them sit there. It is called respect and it is called having “good manners”.
I see so much today that shows this lack of manners. If you drive down Falls of Neuse Road, you will see some people who couldn’t care if you were Mother Theresa, they are not going to let you into their lane. If you try, it would seem like you had just insulted them beyond measure. I love to watch people as I shop. I walked into a large home improvement center and the clerks behind the register didn’t even glance up to look at me, let alone say “hello and welcome to our store”. As I was checking out, I gave my credit card, paid and started to walk away. I was in there buying stuff….a lot of stuff. I could have chosen the other large home improvement center across the street, but I chose them. Just to bait them, I stopped, look back and said “thank you”. I was given a gruff, “you’re welcome”. Really? I just paid enough money on this sale to pay your salary today….you should be telling me “thank you”. I went to another store that opened up at 8:00 AM, and I was there at 7:55. They were having a “meeting” at the front. They could see me standing there, but wouldn’t give me the time of day. I would imagine that the meeting was about sales that have gone down. I was outside the door with a credit card and the only thing keeping me from buying was 5 minutes. My dad taught me a lot about owning a business. “You can always tell who the owner is and who the worker is. The owner will let you in early and stay late for a sale. They treat you like royalty”. We’re forgetting “manners”.
What does that have to do with you reading this article from a chiropractor? Because 36 years ago when I started my practice, I decided that my practice was going to be filled with manners. I wanted my patients to feel loved and appreciated. I realize that there are dozens of chiropractors where they could have gone, but they chose me. The minute you walk in, I want you to “feel” the difference. I want you to walk away thinking, “I made the right decision in chiropractors. I may have been injured in an accident, but I have found the place where I can get well and love being here.”